The “Company” means Brooklands Interiors registered company number 05072203, and whose registered office is 119-121 Oyster Lane, West Byfleet, Surrey KT14 7JW. The Company’s registered VAT number is GB 8358314.
The “Customer” means the person named in the “Invoice to” section on the Company’s documentation.
“Goods” means the goods which the Company supplied pursuant to the order.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because we have identified an error in the price of description of the Goods or because we are unable to meet a delivery deadline you have specified.
Any prices (which include VAT) quoted by the Company are valid for a period of 30 days from date of quotation and may thereafter vary and be subject to change.
The Company shall not be obliged to make delivery until the Company has received payment in full in cleared funds. Payment on time is of the essence of the contract. The Company reserves the right to suspend the provision of Goods to the Customer where any amounts are overdue under any contract with the Customer until such amounts have been paid. The Customer shall pay without set-off, counterclaim, deduction or withholding any amount due to the Company.
A tax invoice will only be issued once full payment has been received.
BACS or CHAPS payments can be made to the following: Lloyds Bank PLC, SORT CODE 30-92-45, ACCOUNT NO 03806017
Orders which are cancelled will be subject to a 25% re-stocking/handling charge where goods have been ordered in. If the Customer has placed an order for special or bespoke Goods (“Bespoke Goods”) the Customer may not end the contract for Bespoke Goods without our prior written consent. Any termination by a Customer of an order for Bespoke Goods to which we agree will be subject to due compensation for any costs already incurred by the Company whether paid or not at that time (“Bespoke Goods Costs”). Bespoke Goods Costs will either be deducted from any pre payments made by you and the balance returned to you or will otherwise be and remain your responsibility to pay to the Company. Bespoke Goods Costs include any costs incurred by us and either already paid or contracted to be paid to any third party suppliers and/or manufacturers
Any Goods accepted for return/refund will be subject to a 25% re-stocking/handling charge of the list price; in addition, the Goods will only be accepted back providing they are not of a special or bespoke nature and they are returned to us in their original packaging/condition undamaged within 14 days of the delivery date.
Please be advised that bespoke or special item orders can not be returned or refunded.
Any Goods that you return to us are returned at your own risk, therefore we strongly advise you to take care when returning Goods to us by ensuring that the Goods are correctly addressed, appropriately packed, insured if necessary and that they are delivered by a reputable carrier. Unless you are returning Goods to us because they are faulty or incorrect, you must bear the cost of returning the Goods.
Goods will not be taken back once installed unless faulty
This does not affect your right to return faulty manufactured items.
The costs of delivery and installation (if applicable) will be as notified to the Customer during the order process.
Delivery and installation (if applicable) shall be made as requested by the customer. We will contact the Customer with an estimated delivery and installation date.
Please ensure you have appropriate personnel on site to accept and off load deliveries.
If delivery of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
If for any reason the agreed delivery date needs to be rescheduled at the request of the customer, an administration fee of £350.00 will be payable.
Storage charges will also be applied from the original agreed delivery date and are chargeable until the goods are delivered at the rate of £50 per day or £250 per week. These storage charges will be waived if the outstanding balance is paid in full on or before the original agreed delivery date.
All Goods remain the property of the Company until they are paid for in full. The Goods shall be the responsibility of the Customer and at the Customer’s risk from delivery.
For the purposes of these Terms, “delivery” is completed on the completion of unloading the Goods at the delivery location specified on the order confirmation form.
It is the responsibility of the customer to dispose of all rubbish and the company will not be liable whatsoever for the removal of any packaging/rubbish unless the customer has requested and paid for a disposal service through the company.
All Goods must be inspected at time of delivery and signed for in “good condition”. Such signature that the Goods are in good condition shall be treated as the Company’s fulfilment of its obligations under the contract. It is the responsibility of the Customer to ensure that Goods are not signed for unexamined. Where delivery is made by the Company’s vehicle any damage/shortages must be notified to the driver at time of delivery or confirmed in writing to the Company within 48 hours.
The Company recommends that Customers ensure they have ordered sufficient quantities of tiles/natural stone products allowing for breakages/cuts since there can be no guarantee that the shade/batch number can be matched for any subsequent orders. Customers should seek advice from their installer regarding quantities ordered without delay. Due to the nature of natural stone products the Company cannot guarantee exact colour match to any samples provided/shown at the time of placing the order. Excess tiles are non-returnable.
Any drawings/sketch/information provided whether verbal or written is given as guidance only. Although we have made every effort to display colours accurately, we cannot guarantee that a device’s display of colours or the printed pictures in our brochure accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.
The Company shall not be liable for any failure or delay in performance of its obligations which is caused by circumstances beyond its reasonable control.
If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Brooklands Interiors Limited’s relationship with you in relation to this website.
The term “Brooklands Interiors” or “us” or “we” refers to the owner of the website whose registered office is 119–121 Oyster Lane, Byfleet, Surrey, KT14 7JW. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. Furthermore, it shall be your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
This website may also include links to other websites from time to time. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).